Ordering:
Is there a minimum order amount?
No, there is no minimum order amount.
Can I buy on behalf of a company?
Yes. To purchase goods on behalf of a company and receive an invoice, please tick that you are purchasing on behalf of a legal entity when filling in the Buyer details. You can then enter the company details.
Can I add other items to my order?
You can add to or modify your order before payment is made. If you have already confirmed payment, you cannot change your order.
Can I cancel an order that has already been paid for?
Yes. To cancel your order, please call: +370 672 80020 on weekdays 9-18 or by email: [email protected].
Can I change the delivery address of an order that has already been paid for?
To change your delivery address, please call us immediately: +370 672 80020 on weekdays 9-18 or by email: [email protected] and specify the order number and the information you want to change.
Payment:
How can I pay for my purchases?
You can pay for your purchases using online banking, PAYPAL or debit / credit card.
Can I pay by cash or card when collecting goods?
No. There is currently no cash or card payment option when collecting goods.
Delivery:
Where do you deliver your goods?
We deliver all over Lithuania*, EU and in these countries: Iceland, United Arab Emirates, United Kingdom (UK), United States of America (US), Canada, Norway, Switzerland.
*Delivery abroad or to Curonian Spit must be agreed individually.
Delivery methods:
During the order process, you can choose delivery to the address you specify or collection at an Omniva terminal (Lithuania, Latvia, Estonia) or DPD pick-up point (Lithuania).
Where can I find lists of Omniva terminals (Lithuania, Latvia, Estonia) and DPD Lithuania pick-up points?
You can choose your preferred terminal or pick-up point by selecting your delivery method. You can also see the lists here: Omniva terminal addresses, DPD pick-up points.
Delivery prices:
Lithuania: Pick-up at Omniva terminal or DPD pick-up point – from 3.00 EUR, delivery of goods to your address – from 5.50 EUR.
Abroad: Pick-up at Omniva terminal (Latvia, Estonia) – from 5.00 EUR, delivery of goods to your address – from 8.00 EUR.
Free delivery:
We will deliver the goods free of charge if the amount of your purchases is equal to or more than 90.00 EUR.
Free collection:
You can pick up your order free of charge at the Skoningai dienai UAB warehouse at the agreed time. In the delivery window, please select “Free pick-up in Trakai” and we will contact you to arrange a pick-up time. Skoningai dienai UAB does not have a retail warehouse, but only dispenses goods ordered online.
You can also pick up your goods at Chai Chai commercial islands in Vilnius: PC Akropolis, address: Ozo g. 25 and PC Outlet Park, address: Verkių g. 31C.
Delivery terms:
Goods are delivered in Lithuania within 2-5 working days, abroad – within 3-10 working days. During the festive period, we will dispatch goods within 1-3 days. The delivery time is calculated from the date of pick-up of the parcel. You can always check the location of your parcel by checking the courier consignment number on the DPD website or on the Omniva website, under “Parcel” section. When your parcel is delivered to a DPD pick-up point or Omniva terminal, you will be notified by SMS and/or email. You can collect your goods from a DPD pick-up point or Omniva terminal within 7 calendar days. If you do not collect your order within this period, it will be returned to the seller.
Returns:
What if the goods I receive are of poor quality?
If you have received damaged or faulty goods, please inform us by phone no later than within 7 days from the time of delivery or collection of the goods: +370 672 80020 on weekdays 9-18 or by email: [email protected], by sending a photo of the faulty product and a precise description of the situation.
What if the packaging of the parcel I received is damaged?
Home deliveries: If you notice any damage to the packaging when accepting the parcel, you must immediately inform the courier who delivered the parcel and draw up a statement of damage to the packaging. Acceptance of the ordered item and signing on the consignment document without comments shall be deemed to constitute an orderly delivery of the parcel.
Delivery to a DPD terminal or pick-up point: If you notice damage to the packaging when you pick up your parcel:
• Draw up a packaging damage report with a DPD pick-up point employee.
• Contact the Customer Service by tel.: 8 5 210 67 77 (if you are picking up your parcel from a DPD pick-up terminal).
Delivery to an Omniva terminal: If you receive a damaged parcel, take photos of the packaging, its contents, damage to the contents and the parcel code. If you received your parcel by post machine, take a photo of the objects listed above at the post office, if possible. Inform the sender of the incident and provide the description within 5 working days of delivery. The sender of the consignment, upon receipt of a complaint from the consignee, shall contact [email protected] forwarding the material received from the consignee. We continue to deal with the situation together with the sender.
Can I return the goods?
In accordance with the return policy set out in this e-shop, you can only return goods that are not of good quality.
Cannot find the answer you are looking for?
Contact us by email: [email protected] or call: +370 672 80020 weekdays 9-18
